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Privacy Policy

1. Introduction

At Cheese Removals, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our removal services and visit our website www.cheeseremovals.co.uk.

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2. Information We Collect

We may collect and process the following types of personal information:

  • Personal Data: Information that identifies you, such as your name, address, email address, telephone number, and any other details you provide when requesting a quote or booking our services.

  • Payment Information: Details required for processing payments, including payment method and billing address (processed securely through our payment processors).

  • Service Data: Information related to the services you request, including dates, times, and service preferences.

  • Communication Data: Records of your communications with us, including emails and messages.

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3. How We Use Your Information

We may use your information for the following purposes:

  • To provide and manage our removal services.

  • To process payments and manage your bookings.

  • To communicate with you about your services, including confirmations and updates.

  • To respond to your enquiries and provide customer support.

  • To improve our services and website through analysis of user behaviour.

  • To comply with legal obligations and resolve disputes.

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4. Legal Basis for Processing Personal Data

We will process your personal data based on the following legal grounds:

  • Consent: Where you have given your explicit consent for us to process your personal data.

  • Contract: When processing is necessary for the performance of a contract with you (e.g., providing removal services).

  • Legal Obligation: When we are required to comply with the law.

  • Legitimate Interests: When processing is necessary for our legitimate interests (e.g., improving our services) and does not override your rights.

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5. Sharing Your Information

We do not sell or trade your personal information. We may share your information with:

  • Service Providers: Third-party vendors who assist us in operating our business (e.g., payment processors, IT service providers).

  • Legal Authorities: When required to comply with legal obligations or respond to valid requests from public authorities.

 

6. Your Rights

Under the UK GDPR, you have the following rights:

  • The right to access your personal data.

  • The right to request rectification of inaccurate data.

  • The right to request erasure of your personal data.

  • The right to restrict processing.

  • The right to data portability.

  • The right to object to processing.

To exercise these rights, please contact us at info@cheeseremovals.co.uk.

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7. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including any legal, accounting, or reporting requirements.

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8. Security of Your Information

We take appropriate measures to protect your personal information against unauthorised access, loss, or destruction. Our security measures are designed to provide a level of security appropriate to the risk of processing your personal information.

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9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "Last updated" date at the top. We encourage you to review this policy regularly.

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10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

info@cheeseremovals.co.uk

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